More then 2 weeks and no phone

On the 16th February 2015 I telephonically upgraded my contract after I received a upgrade quotation, Qutation number ***. The agent indicated that I will receive my new handset 3 day later. A day later I received an sms stating: Vodacom notification: Your customer order number U775761 is currently on back order and an update will follow shortly. Needless to say I haven't received any update and yesterday 02/03/2105 I contacted the *** & *** numbers and after holding on for sometime I managed to speak to a agent that simply relayed what the sms of 2 weeks ago stated. The agent further indicated that if I don't want to wait that I should change the device that I want. Without any thought that this is actually what the customer really want and maybe need and paying for.<br> When will I receive my new cell or should I simply cancel my contract with Vodacom.