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wesleyfarrell W

1 reviews | Active since Jul 2016

23 Mar 2017, 16:43

More than a year after contract canceled ,i get slapped with a final notice warning

<p>I fought with vodacom for almost 4 months to get my cell phone contract canceld after it expired.This morning i got an email stating that im im going to be handed over for collection.My account was fully paid up when it was canceled .I have recieved no other attempts from their side to collect this money which they say i owe.Now as a result my otherwise good credit score is now looking bad.I have been on the phone with vodacom the whole day to find out why they say i still owe them and why i was not contacted sooner,they keep transfering me back and forth for more than three hours then they simply just drop my call!!!!!!</p>

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Replies (2)
Vodacom
Vodacom's reply23 Mar 2017, 17:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply29 Mar 2017, 14:00
Official

Dear Wesley,

Feedback has been provided.

Regards,

Cassandra