More than a week to activate a SIM card?

I've had 2 tablets delivered, on new contracts, on the 29th of April. After 2 days of fighting with the online agents, and 2 calls to the activation department just disconnecting (after 20 and 30 minutes of holding), I had the one SIM card activated, and a promise of having the other activated the next morning.<br> <br> This was after 3 different agents gave me 3 different explanations on how activation works (leave device off for 5 hours, phone activations, we'll send a mail)<br> <br> Today is more than a week later, and the other SIM is still not activated. Yet a debit went off my account for this \service"that I am not receiving. I started an online chat but lo and behold"