MORE THAN A MONTH & THEY STILL HAVE MY PHONE

I am a Red VIP contract customer with Vodacom and have been with them for around 15 years. My annual spend with them is probably around R50 000 plus.<br> <br> I have an iPhone 6 that started giving power problems. I called the hotline and was asked to book it in for advanced repair. I took in to the George Garden Route Mall branch for in-warrantee repairs more than a month ago.<br> <br> Despite them requesting me to turn off a feature 'find my iPhone' - which I did - they have since not repaired the phone, nor do I have it back. They promise a 14 day turn around time.<br> <br> For a company that makes profit of R1M/min!!! this service level for their top tier customers is unacceptable. In the modern world no business person should be without their device for so long...with no offer of an interrim solution. It's ridiculous!