more than 9 months waiting

Good Day, <br> <br> I have ordered an LTE wireless router as a temporary measure to get internet in my place while I was waiting for the direct lines to be installed. I have used the product for one month and never since. I have attempted to cancel the contract in order to return the device and stop the use of this and the expense that was being charged to my account. I have to this day been waiting for someone to collect the device from me and cancel the contract. I called into the call center on 3 different occasions in order to follow up on the person to be collecting the device and the same thing was said to me each time\ please make sure you have the device and someone will come to your address in the next 7 working days to collect the device so that we can cancel the contract. It has been 9 months. I want this resolved as soon as possible. Please look up my call records and requests to cancel this device. I need a resolution to this matter. Please assist, also you may look at any of the data usage reports over the account and you will see that I have not used it, and yet I must still pay."