1 reviews | Active since May 2014
More than 48h suspended from network
<p>I have now gone 48h hours without being able to phone, sms or use data on my cellphone. Has phoned Vodacom 4 times. First lady told me that I must switch my phone off and on. Did not work. Second told me that there is a network problem in Limpopo and I must give it 24h. Load of bull. Third admitted its a vodacom problem seeing that my account is not in arears and said he escallated it to the relevant department and will phone me back at 12h00. He did not. I again phoned vodacom at 14h30. Spoke with lady who admitted again its a vodacom problem and again spoke about escalating the request. I said I am not hanging up till its fixed. She just then put me on hold for more than an hour. Presume she went on with her day.</p> <p> </p> <p>I use my phone for business seeing that I have no landline. Have not since yesterday not been able to contact customers. I can receive calls but cant make any. Its a huge frustration and vodacom does not care or there call center does not want to help.</p> <p> </p> <p>My business partner wanted to change network providers to Vodacom. But after seeing their customer service these last 2 days he is reconsidering. I am out of ideas</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
