HB
Hannes B

1 reviews | Active since May 2014

04 Jan 2017, 07:54

More than 48h suspended from network

<p>I have now gone 48h hours without being able to phone, sms or use data on my cellphone. Has phoned Vodacom 4 times. First lady told me that I must switch my phone off and on. Did not work. Second told me that there is a network problem in Limpopo and I must give it 24h. Load of bull. Third admitted its a vodacom problem seeing that my account is not in arears and said he escallated it to the relevant department and will phone me back at 12h00. He did not. I again phoned vodacom at 14h30. Spoke with lady who admitted again its a vodacom problem and again spoke about escalating the request. I said I am not hanging up till its fixed. She just then put me on hold for more than an hour. Presume she went on with her day.</p> <p> </p> <p>I use my phone for business seeing that I have no landline. Have not since yesterday not been able to contact customers. I can receive calls but cant make any. Its a huge frustration and vodacom does not care or there call center does not want to help.</p> <p> </p> <p>My business partner wanted to change network providers to Vodacom. But after seeing their customer service these last 2 days he is reconsidering. I am out of ideas</p>

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Replies (1)
Vodacom
Vodacom's reply04 Jan 2017, 10:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team