more than 3 weeks waiting for a refund!!!!

So Vodacom was charging me for cellphone insurance , that I did want, on the contract I signed it was clearly stated that I do not want the insurance.

Fastword to the 18th of September 2017, my first phone call to Vodacom's cellphone insurance devision, friendly service and all 10 out of 10 for them.

The problem came up when the credit was finally reflecting on my Vodacom statement, where a credit note was made saying that the money had to be returned to my Bank account , but some one ignored that fact and just located the money towards my October statement, I phone Vodacom asking what is happening and nobody could tell me what has been happening, Finally on the 26th they said the money has been allocated to be paid into my account, now on the 5th of October 2017 I have not received anything from Vodacom, one call center lady was really friendly and was on the phone with me for almost 45min to get to the bottom of this, she found that my refund was not made into one large amount but the refund was made by several small amounts, so I can understand the confusion , but a large company such as Vodacom one would think that they have some s****ed workers dealing with such things, but I just spoke to a guy called Tebogo who said he would phone me in 30min, he was really understanding and friendly, and really good at calming me down as I was in a really irritated state, it's been more than 30min now but I am keeping the faith that he will phone me back with some good news.

I am writing this complaint as 3 weeks is a bit much to wait for money that is owed to me , if I was owing Vodacom money I would have been inundated with phone calls and texts and who knows what els.