More than 2 weeks, still no simswap and connection after upgrade!

<p>Pathetic service from Vodacom, Lakeside Mall and the Call Centre. My Mom, a pensioner updraded her phone more than 2 weeks ago and was promised that her new phoned will be activated within 48hours. After 3 physical visits to the Vodacom branch in Lakeside Mall and 3 phone calls to the Call Centre, it is still not activated.</p> <p>&nbsp;</p> <p>Spoke yesterday to a senior manager at the call centre and she promised me to phone me back yesterday afternoon as the empty promises and service&nbsp;we received was "unacceptable". Guess what, she didnt either return the phone call or made any effort to resolve.</p> <p>Want to cancel the upgrade now and rather go to a different service provider but even that is not possible.</p> <p>&nbsp;</p> <p>What more should be done from our side, my mom is a pensioner and cannot go without a cellphone!!</p> <p>&nbsp;</p>