LW
Luckeen W

1 reviews | Active since Dec 2019

19 May 2023, 05:23

MORE TERRIBLE SERVICE!!!

Dissapointed and frustrated is an understatement. My struggle to the get service which I’m paying for is still continuing. My router device came the day after the metro Fiber people came to install their device. The router is still giving internet connectivity, the green light on the internet is still slowing beeping 2days after, when I call the vodacom Fiber line, your agents are even surprised as to why it doesn’t automatically connecting. They have escalated the matter but still no connectivity. I’m disgusted by vodacom and all they have to say is “we apologise for the inconvenience caused” as if that will help me anyway! I’ve been struggling with vodacom service since the beginning of May now is almost month end and I’m still without internet due to Vodacom’s incompetence!

0
Replies (1)
Vodacom
Vodacom's reply19 May 2023, 07:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team