More **** SERVICE from Vodacom!

Once again I have to resort to Hello Peter... Vodacom don’t seem to care about their customers and refuse to take responsibility for their lack of customer service, services not working properly and blatant lies! It is not the first time I have attempted to purchase a data bundle on the *111# system. I get a notification that my purchase was successful but the bundle isn’t activated! Vodacom come back and say but you were not charged for the bundle so it’s all okay! NO, it’s not okay because I thought my bundle was loaded... this is just one of several billing/service issues I’m having with Vodacom! Debuting my account for more than agreed amounts, double debit.... charging kit of bundle rates despite me purchasing a bundle... it does not end!! My contract discount has now fallen away and their system won’t load the discount so now I’m forced to take a “settlement” and have been given no choice but to take it, over and above a meager 1 gb data bundle was offered for two months as “compensation” which I find a dismal offer in leu of the royal ***** ups, one after another!! Now Vodacom have billed me out of bundle rates in spite of the fact that I tried to buy a bundle and it wasn’t loaded only to be blamed by a Vodacom consultant because I didn’t “buy” it again and she denying me asking her if she could please load it for me!! I’m sick of this constant battle with Vodacom! It is never ending! My queries get “escalated” and it takes forever for someone to get back to me. I’m still waiting on my 1gB data bundle that was supposed to be loaded!! It just never arrived. I told them to shove it unless it was for free as it’s too little too late! Why do we have to resort to complaining continuously?? I am now going to be seeking legal advice as I’m sick of Vodacom pushing my buttons! Simply put, they simply don’t give a **** about their customers! What happened to Vodacoms customer care and stellar service?? 22 years I’ve been a customer and in the last few years the service and customer care has gone from 10 out of 10 to 1 our of 10!! Just look at the star rating on Hello Peter! Vodacom you need to jack up your customer service and your service period!! You should be ashamed of yourselves!!