More ****py Vodacom service

I took out a Vodacom contract on 14 November. A pro rata amount was successfully deducted for the remainder of November. I asked for my monthly debit order to be deducted the last day of every month. I called Vodacom to find out why the d/o wasn't deducted. I went to the branch I took the contract out to complain. I was told to contact the accounts department. MY ISSUE IS.... HOW COULD THE PRO RATA BE SUCCESSFULLY DEDUCTED BUT NOT THE 2ND INSTALMENT??? I TOOK OUT THE CONTRACT TO BUILD A CREDIT RECORD AND NOW VODACOM WANTS TO CHARGE ME A MISSED PAYMENT FEE OF OVER R100.

I WANT ANSWERS. WHY WAS THE D/O DEDUCTED WHEN THERE WAS OVER ENOUGH CASH IN MY ACCOUNT. I CAN PROVIDE MY BANK STATEMENTS.

I refuse to be held liable for a Vodacom account issue.

I want urgent assistance.