More poor service from Vodacom

After having upgraded two contracts via the supposedly convenient online facility, I have had nothing but drama. Admittedly I initially ordered the incorrect colour and after half an hour of calls to Vodacom I managed to get hold of someone that could try to resolve the incorrect order.<br> Come the day of the delivery, and hopefully the correct colour as confirmed by Vodacom, I am requested to provide a copy of my ID to the courier. The online confirmation states that the courier will need to see your green bar coded ID and that delivery will be on a weekday between 8 & 5. <br> Now I'm told that I also need to provide proof of residence with my ID that he will submit to Vodacom. I have no contract with RAM, why do they need my information when ***** and identity theft is a reality?<br> If Vodacom requires the information, to RICA an existing customer that has gone through the RICA process, they can create upload functionality on their supposed convenient online upgrade facility. <br> At least I am thanked for calling them, although the matter remains unresolved. I am told by a manger that the upgrade will be cancelled unless I provide the documents to the courier. <br>