Hellopeter
Share Your Experience
CB
Colin B

1 reviews | Active since Oct 2018

07 Feb 2019, 16:35

More poor service from the big V

I want to change my debit order without having to go in store. I can do this with many companies through a simple form, but not with Vodacom. Then they say my query has been escalated to a solutions epxert. That was 2 weeks ago and since then, you guessed it......nothing.

0
Replies (3)
Vodacom
Vodacom's reply07 Feb 2019, 18:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom
Vodacom's reply08 Feb 2019, 12:13
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Drawing reference from ***, records indicate that your query has been resolved.

Regards
Consumer Website Team
CB
Colin B's update08 Feb 2019, 12:35
Reviewer Update
It is all very well to say "your query has been resolved" but I have still heard nothing, been told nothing. Nothing. Zero. I am in the dark. And this is called service?!? No, what it actually is, is a team of poorly trained demotivated staff who simply want to "get work off their desks" I feel sure. You cannot say a matter is resolved unless the customer has been informed and has expressed satisfaction. Poor, very poor.