LB
Lisl B

1 reviews | Active since Nov 2011

17 Nov 2020, 08:43

More patetic service

On the 13th November 2020 I bought airtime from Vodacom on my credit card that was not allocated.

I called Vodacom and they said only my bank can the reverse the payment.

Absa says Vodacom must check my records and allocated the R50 airtime to me as they cannot reverse it.

I request, then, that this airtime be given to me.

I unfortunately cannot call as I don't have airtime and will not try again and have more money taken for nothing by Vodacom. Also Vodacom blocked my number as "We picked up and unusual number of calls from this number and it has been temporally blocked to prevent *****." I called so much because I don't get help about a previous complaint!

It is not temporarily blocked more like permanently - unblock my number!

0
Replies (2)
Vodacom
Vodacom's reply17 Nov 2020, 09:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  
LB
Lisl B's update19 Nov 2020, 11:13
Reviewer Update
Still waiting...