RD
Ralph D
1 reviews | Active since Jul 2010
26 Nov 2021, 11:40
More NO-CARE NON-SERVICE from vodacom
I have a pay as you go number with vodacom which I use as emergency number. having misplaced my sim card I obtained a new sim and phone vodacom customer NO-CARE to do a sim swap. After several tries with the *********** "TOBI" I finally got through to a person who told me that the only way I can do a sim swop is going to a Vodacom store where I will be charged to do the sim swop, despite having a new sim card, the charge to activate the new sim will be AT LEAST 10 times what is on the sim card at the moment. SO... Why on earth would I stay with vodacom, AFTER BEING A CUSTOMER FOR 25 YEARS, if their attitude remains "AT VODACOM THE CUSTOMER COMES LAST AND WE WILL TAKE YOUR MONEY WITHOUT SERVICE!!!!!!!!!!"
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Vodacom's replyOfficial
26 Nov 2021, 14:00Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Nov 2021, 14:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RD
Ralph D's updateReviewer Update
29 Nov 2021, 12:34Well vodacom can keep the R11.13 on the sim and I will get another service provider as vodacom is just not interested. The latest confirm the vodacom attitude of:
"AT VODACOM THE CUSTOMER COMES LAST AND WE WILL TAKE YOUR MONEY WITHOUT SERVICE!!!!!!!!!!"
"AT VODACOM THE CUSTOMER COMES LAST AND WE WILL TAKE YOUR MONEY WITHOUT SERVICE!!!!!!!!!!"
RD
Ralph D's update29 Nov 2021, 12:34
Reviewer Update
Well vodacom can keep the R11.13 on the sim and I will get another service provider as vodacom is just not interested. The latest confirm the vodacom attitude of:
"AT VODACOM THE CUSTOMER COMES LAST AND WE WILL TAKE YOUR MONEY WITHOUT SERVICE!!!!!!!!!!"
"AT VODACOM THE CUSTOMER COMES LAST AND WE WILL TAKE YOUR MONEY WITHOUT SERVICE!!!!!!!!!!"