RL
RAY L

1 reviews | Active since Jul 2011

17 Mar 2017, 12:34

MORE & MORE &MORE BROKEN PROMISES

<p>An arrangement was made yesterday that Vodacom would phone me today between 1000hrs and 1200hrs - time has now passed still no phone call - I phoned the call centre but told I couldnt speak to anyone else the lady couldnt transfer me all the lines/numbers didnt exist. Obviously Vodacom dont want to or cannot fix their equipment so it is of no use - so if it is of no use it has no value and should be dumped so I will do Vodacom a favour I will dismantle their useless equipment and put it out for collection by Pick It Up to dispose of as they see fit.</p>

0
Replies (2)
Vodacom
Vodacom's reply17 Mar 2017, 12:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

RL
RAY L's update18 Mar 2017, 17:32
Reviewer Update

This is an electronic reply which is automatically triggered by Vodacom - I have been waiting patiently without success for days for this mysterious consultant to contact me - I dont believe they exist - maybe they are electronic as well ???? - nobody ever contacts you - this reply from Vodacom is gobbly****.