More like zero star rating, extremely poor service

<p>I have been struggling with vodacom since the 31st of August to cancel a line only upgrade and change it to an device upgrade, I phoned to give notice on my account that was older than 24 months, the operator convinced me to keep the R55 option and to not cancel the service. In the same week i lost my phone and started to enquire to get a new handset and change my contract which was still in the cooling off period. I phoned almost on a daily basis since then but keep getting poor service and dropped calls after holding on for the next person i get transferred to. I have been a loyal vodacom client for more than 10 years , it is a shame that you treat me this way. I am not trying to run to another network, i just want vodacom to start assisting me and stop wasting my time.</p> <p> </p> <p>J van Niekerk</p>