More like ******* than cellphone repair center

Horrific experience from Roxanne who apparently is the manager and the administrator staff. Roxanne plays as if she doesn't understand English when I asked her multiple times for a higher person in charge. They had my oppo a74 for 2 months, after a few days of 1st leaving it there the only thing wrong was a front cracked screen and nothing else. The phone was in a pristine condition, was charged R1749 or so just for that. Went to pickup the phone the back cover was scratched and payed everywhere. I made a huge fuss as this is a lot of money. They then took over 1 and a half months to have a new back cover and glass shipped during this time Roxanne ignores your calls and whatsapps. What a shocking experience from a vodacare repair center, I struggle to realizse how this business still operates and has any customers. Will not even trust them with a Nokia 3310! This place will rob you and pull the wool over your eyes. Do NOT WASTE YOUR TIME AND HARD EARNED MONEY WITH THEM!!!