More Lies !!!!!!!!

So once again an issue followed by lies and more lies !!!!!

Why do Vodacom staff feel that they can just continuously lie to clients and change the rules to suit them !!!!!

For the last 3 months my Vodabucks were not allocated when I paid my account. I do an EFT each month. The last 2 times I complained I send screenshots showing the payment and it was sorted out.....but now suddenly I am told that you only get Vodabucks if you pay through the app......******* !!!!! Where it explains how to earn Vodabucks it clearly states credit card, bank or retail store.....so why does the consultant on Facebook messenger think that they can just lie to me and I will believe them ? Why do Vodacom staff think that they are actually allowed to lie to clients.....or is this acceptable practice ? Does Vodacom condone it ?