GF
Gurshwin F

1 reviews | Active since Aug 2014

19 Jul 2019, 08:20

MORE LIES!

I'm literally giving up on you guys! Pathetic service, *********** staff, ***** and not true to your word, *****s; that's just a few things that I can say about Vodacom. You guys are so pathetic and it blows my mind that you don't care about losing paying customers. I'm sorry, but i don't think you guys need to be in business! I've probably spoken to so many people already and all I hear is lies! The last person I spoke to was YANDI in the "HelloPeter complaints dept of Vodacom". I told her that I'm going to make her famous too if she's not going to stay true to her word, and guess what...? She **** too. How on Earth does it take more than 2 months to do a refund????? You guys are not serious about service delivery and customer service. I've spend so much time and money calling you guys and that's money and time that I will not get back! I guess I can expect a call from one of your *********** agents again today promising that my refund will be in today and then Monday we will be stuck right at another Hellopeter post.

0
Replies (2)
Vodacom
Vodacom's reply19 Jul 2019, 09:49
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply23 Jul 2019, 14:04
Official
Good day Gurshwin,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. 

As per discussion, your query has been resolved. 

Regards 

Vodacom Consumer Website Team 

Best regards,