More lack of service support or delivery from Vodacom

On 25 July, I wrote a review entitled "Shockingly poor service - from a long standing Vodacom customer". In it I described the pathetic lack of help and service from Vodacom, that is costing me an unnecessary R300 pm plus a lot of frustration.

On the 25 July, I received, via Hellopeter, a typical, stereo-type response from Vodacom stating that " a consultant would contact me shortly".

It is now 3 days since I received that reply and, as expected, nobody from Vodacom has bothered to message me, call me or email me regarding my complaint. The promised router has not been delivered. All this in despite of the previous promises made by Vodacom's Xolisi Khumalo!

I suppose the legal route looks like the only option available to me now. Luckily I am related to a good lawyer!