MORE FOR LESS

Good Day

We installed vodacom fiber at our home with a 20mbps download and 10 mbps upload. I received and sms thanking me for being a loyal customer and they automatically increased my line speed. I phone them to ask what my current line speed is now after the increase and they told me its now 20 download and 20 upload. I tested the market and see that TELKOM is now offering a 50mbps download and 25mbps upload for less that I am currently paying at vodacom. So I called vodacom and asked but why must I pay more for less and I was told that they dont do the pricing and can do nothing about it.

So at the end of the day vodacom will lose alot of clients for charging them more for less. As said I have a 20 download and 10 upload and is paying R743.08 pm.

What can vodacom do to keep their clients. I am stongly considering to move. Openserve charge R797 for 50 download and 25 upload.

I would like Vodacom to come back to me with an answer.

I have been a loyal VODACOM client for 20+ years but it seems like they dont care and only want more for less