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danietalies D

1 reviews | Active since Jan 2017

27 Jan 2017, 13:49

More expensive than UNCAPPED ADSL - Data diapering and keep on going into out of data bundle charge

<p>SO, since yesterday my data keeps on disappearing, then I’ll buy another 1G… wait for it…its gone. Buy another 2G…wait for it…its gone…</p> <p>In 24minutes the purchased bundle is gone, 30 + Sms’s one after another to say I have reached out of bundle rate. In 24minutes the account reaches R1600 out of data bundle. Today I bought another 2Gigs after the purchased data is GONE again, and again the account goes into out of data bundle…So bought another 2Gigs – within 5minutes another 900mb is gone?</p> <p>I won’t pay this – Vodacom can forget about SORT YOUR NETWORK ISSUES OUT _ your “solutions” guy confirmed telephonically that VODACOM DO HAVE problems with THIS DATA SYSTEM and that they have not sorted out. Ref to this call reference: ********** 30. So please, don’t come with any excuse on this or that…Your staff confirmed you have problems with your systems go sort that out and sort my account out.</p>

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Replies (1)
Vodacom
Vodacom's reply27 Jan 2017, 15:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team