ZB
ZANI B

1 reviews | Active since May 2012

09 Sept 2016, 15:31

MORE EMPTY PROMISES

<p>I cancelled my online upgrade on Wed and was advised that the phone and tab will be collected today and thereafter the cancelletion will be processed.....i also loaded a complaint against Vodacom the same day on hellopeter and this avenue also seems to be an useless attempt as no one made ANY attempt to make contact with me.</p> <p> </p> <p>now Friday also came and went and no one came to collect my phone.</p> <p> </p> <p>my spouse battled for 6 months to sort out a complaint with Vodacom.... it seems like i must look for a cellphone contract at another provider and lose my nr of the past 11 years</p>

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Replies (1)
Vodacom
Vodacom's reply10 Sept 2016, 07:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,