More disgustingly poor customer service from Vodacom

I used to have a debit order on my bank account, to pay my Vodacom accounts. However, about a year ago Vodacom's poor security measures allowed unauthorized access to their systems at a Vodacom shop in Durban. Through this unauthorized access ***** was committed on my account - which is still causing problems for me. In investigating the ***** Vodacom cancelled the debit order and I can apparently; according to Vodacom; not arrange a new debit order on the account. But, since this incident Vodacom is incapable of providing me with a monthly invoice or statement on my account. I never know what the balance or payment due is on my account and is forced to estimate an amount which I pay via EFT. When I contact Vodacom - depending on who I talk with - their system shows that I either owe then R540; or it shows that Vodacom owes me R41 000. But no-one can print or send me an account statement to show what is the state of my account.

I have tried several times to get hold of senior management in Vodacom, to see if this problem can be corrected, but to no avail. The Vodacom staff I talk to bluntly refuses to assist me with contacting their management.