More broken promises

I have to make a second complaint in a month. Is this how you treat a customer that’s been with you for 15 years? After sorting out the minutes I was promised and not given, another promise was made and broken - the router that came with the upgrade was not sent to me. I call 135 and no one can help me! To top it all off, because I’ve had to call so many times to try and fix the mess, they’ve now locked me out of the free 135 call to the help desk and have to use another number at R2 per minute.