SA
Sherman A

1 reviews | Active since Jan 2017

01 Jun 2018, 08:37

More bad service from Vodacom SA

Its a sad day when consumers have to scrutinize every detail each month to ensure a service provider delivers what has been contracted for even worse when its a well established comany such as Vodacom SA . Having upgraded after vodacom enticed me to to a S+ package as from April they failed to include the free 2 gigs x 24 months promised. Thinking it would be corrected as I am dealing with a supposedly reputable company needless to say it was not and in May again no 2gigs. After sending a return email to her the email was returned as address unknown whch raised possible ***** suspicions. Having no success with emails to *****@ vodacom.co.za billing and customer care I reversed the two months payment and complained on Hello Peter whereafter a web consultant Rudi-Jo Le Roux contacted me promising a 7gig load on my combined data sim but only loaded less than 4gigs. I sent a reply email to ********** to inform them I only received less than 4gigs of the 7 promised and as expected no response. Today 1 June I checked my balance and again it is incorrect. They included the 2 gigs but now excluded the 600mb as part of the S+ package. In total I should receive 2.6gigs a month for 24 months as per contract. I think I had enough of this bad service from Vodacom SA and time to cancel this contract failing which complain directly to the Consumer Protection Council.

0
Replies (3)
Vodacom
Vodacom's reply01 Jun 2018, 09:21
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Vodacom
Vodacom's reply01 Jun 2018, 11:00
Official

Hi Sherman

As per our discussion, feedback has been provided.

May you have a pleasant weekend further!

Regards,

RJ

SA
Sherman A's update01 Jun 2018, 19:10
Reviewer Update
RJ thank you for your call especially so soon after I complained. I accept that apps upgrades may result in unmonitored data usage. I also accept that it is human to forget as you did to load data promised.