1 reviews | Active since Jan 2017
More bad service from Vodacom SA
Its a sad day when consumers have to scrutinize every detail each month to ensure a service provider delivers what has been contracted for even worse when its a well established comany such as Vodacom SA . Having upgraded after vodacom enticed me to to a S+ package as from April they failed to include the free 2 gigs x 24 months promised. Thinking it would be corrected as I am dealing with a supposedly reputable company needless to say it was not and in May again no 2gigs. After sending a return email to her the email was returned as address unknown whch raised possible ***** suspicions. Having no success with emails to *****@ vodacom.co.za billing and customer care I reversed the two months payment and complained on Hello Peter whereafter a web consultant Rudi-Jo Le Roux contacted me promising a 7gig load on my combined data sim but only loaded less than 4gigs. I sent a reply email to ********** to inform them I only received less than 4gigs of the 7 promised and as expected no response. Today 1 June I checked my balance and again it is incorrect. They included the 2 gigs but now excluded the 600mb as part of the S+ package. In total I should receive 2.6gigs a month for 24 months as per contract. I think I had enough of this bad service from Vodacom SA and time to cancel this contract failing which complain directly to the Consumer Protection Council.
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Hi Sherman
As per our discussion, feedback has been provided.
May you have a pleasant weekend further!
Regards,
RJ
Hi Sherman
As per our discussion, feedback has been provided.
May you have a pleasant weekend further!
Regards,
RJ
