TB
Theresa B

1 reviews | Active since Dec 2009

28 Dec 2015, 15:24

MORE BAD SERVICE

And so the saga continues..from the arrogance of the reactivations manager to the laxy-daisy, sighing customer service consultants. Did you know they delete your unused sim card on a brand new contract ? Or did you know that they promise activation within 24 hours and 72 hours later, remember they might have forgotten mentioning that you have to go and purchase a new sim card at YOUR cost for their error, and then they happily 'delete' or 'take' your over R 800 airtime instead of transferring it to the new sim card. On holding once again forever, I am told, that is not his query. Will this mess ever end ??? Somebody in authority, with some actual knowledge, PLEASE HELP !!!

0
Replies (1)
Vodacom
Vodacom's reply29 Dec 2015, 09:04
Official
Hello jewelery,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team

Best regards,