JM
Juneberries M
1 reviews | Active since Aug 2018
24 Jul 2021, 13:44
Morally *******
I lost my phone with Vodacom and I it was on contract which I’m willing to pay for the contract device all I asked them was for them to move my data and minutes to the new contract they refused. now I need to pay for data and minutes which I’m not using and pay for the new contract and The data and minutes this company is morally bankrupt after 15 years of being a contract with them honestly I hate Vodacom.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
24 Jul 2021, 19:30 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Jul 2021, 19:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Jul 2021, 08:59Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our call centre. Based on the feedback provided, our team assisted with your query and provided the required information. Regrettably, the feedback provided by our team will remain the same. Please note, you will have to perform a sim swap on the number lost, in order to make use of the monthly allocations. Kindly visit your nearest Vodacom shop with your ID document in order to be assisted with your sim swap request (cost app****).
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our call centre. Based on the feedback provided, our team assisted with your query and provided the required information. Regrettably, the feedback provided by our team will remain the same. Please note, you will have to perform a sim swap on the number lost, in order to make use of the monthly allocations. Kindly visit your nearest Vodacom shop with your ID document in order to be assisted with your sim swap request (cost app****).
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Jul 2021, 08:59
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our call centre. Based on the feedback provided, our team assisted with your query and provided the required information. Regrettably, the feedback provided by our team will remain the same. Please note, you will have to perform a sim swap on the number lost, in order to make use of the monthly allocations. Kindly visit your nearest Vodacom shop with your ID document in order to be assisted with your sim swap request (cost app****).
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our call centre. Based on the feedback provided, our team assisted with your query and provided the required information. Regrettably, the feedback provided by our team will remain the same. Please note, you will have to perform a sim swap on the number lost, in order to make use of the monthly allocations. Kindly visit your nearest Vodacom shop with your ID document in order to be assisted with your sim swap request (cost app****).
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,