Moody Consultants

I know that Vodacom does not care about what any of Vodacom customers have to say. But I feel that I have to write this review. I have numerous contracts with Vodacom for over 15yrs. As the years have gone by, Vodacom’s customer service has seriously declined. I try everything possible to not have to end up calling into the call center and have to deal with rude or arrogant consultants. Unfortunately today, my daughter wanted her phone upgraded and I was forced to call in. Sadly I got through to a consultant by the name of Penelope in the upgrade department. I found her extremely condescending. We didn’t even make it past the verification after she asked me numerous questions, which I answered but then asked me what is my account number. I gave her my main number on the account. And I was told no, I need to give her the number that starts with “i”. I asked her what number is that as I have never been asked that number any time I have called in. She told me that I need my account number. I asked her which person just knows that number, she should tell people to only call in when they have their statement in front of them. Her response to me was that she does not appreciate my answer. Her tone and attitude reminded me why I have been trying to change all my contracts to Mtn. Why does Vodacom only occasionally use the OTP for verification purposes and instead subject the customers to have to deal with whatever bad mood the consultant is in that day. I have only not changed all my contracts to MTN due to my own laziness. But thank you for reminded me again the reason why I need to make sure that I get it done.