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Christo G

1 reviews | Active since Mar 2017

06 May 2026, 15:23

Months to cancell upgrade... Really?!?!??!?!?

I got promised an upgrade with no extra fees in Feb 2026, 3 days later I got a new phone with an additional R290 added to my bill. I logged the cancellation of the upgrade & the phone was returned still in the courier bag as it was not opened. I received confirmation of the return in March 2026. Then began my lengthy attempt to cancell my upgrade. Even thought the phone has been returned and Vodacom acknowledge the return I am still being billed every month for the upgrade. Customer service does not help as each time it get escalated and nothing happens. Spoke to Sipho from customer service who was very rude and told me that I need to calm down to sort this out. And guess what, this is still not sorted out and Sipho did not call me back as he promised. Him and the other 5 other agents I spoke to trying to cancell this upgrade. Funny how you can upgrade in 5 min but takes you months to cancell, even though T&C's state that you can cancell within the time limit. Totally ridiculous and very very very very poor service!!!!

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Replies (2)
Vodacom
Vodacom's reply07 May 2026, 07:57
Official
Dear Customer, 

Thank you for making us aware of your complaint. 

Kindly be advised that a consultant will make contact with you in due course to assist with your query. 

***Please note*** Beware of phishing ****s. 

Vodacom will not contact you via Whatsapp to request your personal details 

Regards, 
Vodacom Consumer Website Team
CG
Christo G's update01 Jun 2026, 09:10
Reviewer Update
well, well, well... what do you know... someone from Vodacom phoned me and had a look at the account. The cancellation has been processed on the 5 April, which she promised ..PROMISED.. would be in effect for month-end and that the credits would be processed and that going forward there would be no issue.... but guess what.... i got deducted again... AGAIN... for something that was cancelled 4 months ago!!!!!!!!!!!!!!!!!!!!!!!! and NO Credit was processed..... I AM STILL PAYING FOR A PHONE THAT WAS RETURNED AND FOR A SUBSCRIPTION that was CANCELLED 4 MONTHS AGO!!!!!!!!!!!!!!!!! this is ****** ridiculous, and the problem is not the staff... it is Vodacom system that looks like it CANT PROCESS CANCELLATIONS....!!!!! I beg you, employ me to sort out your ****** system because that is where the problem is... on TV you advertise yourself as The Champion Network.... that is BS and false advertising!!!! you are ****** useless with cancellations.... so please... give me a call again to sort out this issue.....!!!!!!!!!!!!!!!!!