Monthly subscription increased by more than a Cap Price of 5.3%

Item: Vodacom
Rating: 1
Author: ndivhuho T

I have a Vodacom contract and Vodacom has increased my monthly subscription price by more than their subscription cap price increase of 5.3% that they have published on the internet.

I have tried to call their customer contact centre and the guy put me on hold for more than 36 minutes.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

31 Aug 2022, 08:13

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply31 Aug 2022, 08:13

Official