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Tanja O
1 reviews | Active since Mar 2009
01 Aug 2023, 08:20
Monthly statement increase very second month since 2020
Complained last month about my account that increase every 2 months. Vodacom rep**** that I would be contacted - that never happened! This month it went up again. Thanks but no Thanks Vodacom I am done with you! I also logged a call regarding upload and download and Vodacom''s answer was - it is your phone! I tested the speed in another phone and although it was better the speed was still under the average. This is the payment for 2023 Vodaom R661.85 R685.52 R685.52 R685.52 R685.52 R685.52 R699.47 R708.82
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Vodacom's replyOfficial
01 Aug 2023, 08:46 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Aug 2023, 08:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Tanja O's updateReviewer Update
08 Aug 2023, 12:19It seems that Vodacom has the same reply and then nothing. Definitely not good service. I have a Telkom account and Telkom also went up due to inflation. The thing is that Telkom only went up this year. It seems that they only followed in Vodacom's footsteps as Vodacom got away with it BUT the big difference is that Telkom only went up with R5 and Vodacom goes up every 3 months since 2020 and when I wanted to cancel the data plans, I was told that I will have to pay penalties - Not with Telkom! Only 30 days' notice. Vodacom is immoral in the face of everybody is suffering but Vodacom does not think that customers will eventually leave to find something better like Telkom who only went up once and Cell C that give users 119 mbs data while Vodacom can only reach 38 mbs and add inflation every 3 months.
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Tanja O's update08 Aug 2023, 12:19
Reviewer Update
It seems that Vodacom has the same reply and then nothing. Definitely not good service. I have a Telkom account and Telkom also went up due to inflation. The thing is that Telkom only went up this year. It seems that they only followed in Vodacom's footsteps as Vodacom got away with it BUT the big difference is that Telkom only went up with R5 and Vodacom goes up every 3 months since 2020 and when I wanted to cancel the data plans, I was told that I will have to pay penalties - Not with Telkom! Only 30 days' notice. Vodacom is immoral in the face of everybody is suffering but Vodacom does not think that customers will eventually leave to find something better like Telkom who only went up once and Cell C that give users 119 mbs data while Vodacom can only reach 38 mbs and add inflation every 3 months.