Monthly Premium jumped from R289 to R2700.

Hello Peter<br> <br> Name is Pamella / *** / ***<br> <br> I need assistance with regards to our vodacom contract.<br> <br> On the 19/02/2015, we took out a contract with Vodacom Shop Canal Walk and we were assisted by Shanaaz Enos who is a floor manager. We initially took out 2 Moderms (Data) and 2 Laptop for R289 a month each. We made clear when she asked us about unlimited access to internet, we said NO if the monthly bundle is used up, it must be stopped because we only need the laptops for school purposes we don't need unlimited access to internet. We returned 1 Modem and 1 laptop because of lack of disclosure about windows that do not come out with laptop. Last month on the 27/07/15, we noticed that Vodacom deducted R2700 and something which we advised Shanaaz that we will reverse,we then checked June, they deducted R2300 and something. We called for investigation, reference was supp**** ( EC-0WEH-2O4MC3) on the 29/07/15,since then nothing has happened. instead we received a call this morning 18/08/15 at 08:02 vodacom is demanding R2 700 and something outstanding and the lady advised us that it's an open contract. We told her that it should not be, we made that clear.phone hung up