JM
Johannes M
1 reviews | Active since Aug 2020
08 Jan 2024, 10:59
Monthly Installment reflecting wrong amount
I have been paying (R1770.44) combined on my contracts and in December I have finished one of my contract and my monthly instalment decreased to R1500 for few days but currently it is showing R1855.44 which I don't even understand how and Its not Fair what Vodacom is doing by just increasing the monthly installment without even consulting us as their customers. I would like Vodacom to display the correct amount on my account and stop ****ming me.
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Vodacom's replyOfficial
08 Jan 2024, 12:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Jan 2024, 12:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,