JM
Johannes M
1 reviews | Active since Aug 2020
08 Dec 2023, 11:58
Monthly Installment Increased without a reason :(
Good day
I see you have increased my monthly installment without my knowledge or without discussing with me, is Vodacom trying to **** me or what? because what I know is that my monthly installment is R****** combined which is what I signed for now I'm surprised because you want me to pay what we didn't agree on which is R*****. Please stop what you are doing to me or other people because it's ruining your reputation.
If you think this is a game then it's not funny.
Regards Johannes Magadani
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Replies (2)
Vodacom's replyOfficial
11 Dec 2023, 07:40Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Dec 2023, 07:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Dec 2023, 17:24Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the relevant credit was requested. Regards Consumer Website Team
Best regards,
Vodacom's reply11 Dec 2023, 17:24
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the relevant credit was requested. Regards Consumer Website Team
Best regards,