Monthly ********** deductions from my account

Since September 2013, Vodacom SP has been deducting money from my account with a total to date of R2948.22. I had an account with them but this was an additional amount deducted on a separate line. I made them aware of this and they confirmed this was ********** activity. I have had to spend countless hours on the phone, been handed around from one person to the next with no conclusion.<br> <br> I went as far as to cancel my account with them, yet these deductions keep happening. This confirms it was in no way actually linked or a valid charge.<br> <br> Month after month I have tried to get them to stop the debit order which they have confirmed should not be happening. I have had to have affidavits signed by the police, bank statements signed by the police and each time I engaged with them, had to provide the whole story again despite them being able to see what they are talking from me<br> <br> I am not able to get hold of a name or telephone number of who should assist me. I just get told this is with the forensic department and someone will get back to me.<br> <br> I need a refund and for them to cancel the debit order. Two simple things, considering they have admitted fault and that it should not be happening