Monthly Fibre Connectivity Outage

Logged a new SR to get my internet connection issue resolved, SR***, the technicians have been working "urgently" on the issue for the past 9 days now, this is a repeat of SR*** which took 24 days to resolve.

So my predicament now is: (a) Somehow my contract is supposedly a 24 months contract (b) ISP cannot provide internet service (this issue has occured 3 months in a row, I still have not seen a technician at my house to try and resolve this as it keeps happening) (c) I cannot get myself out of this joke of a contract without having to pay for services the organization is dismally failing to provide right now.

I need this connection to be restored immediately.

Vodacom is in breach of their contractual agreement (for 3 months now) with me and do not want to release me from this so-called contract.

Please release me from this contract as you continue to fail to provide me with internet service, I cannot continue for another year like this. I am incurring very data costs as I now have to make alternative means to connect to the internet on a daily basis and no one is reimbursing these cost.