Monthly data delay >12hours

Our 3GB monthly data bundle is not available for use, despite that is should be activated at 12am on the first of every month. Having called 082 155, the consultant indicated that it is a system error and she will call me back in 4 hours to let me know if (!) the system had activated the data bundle. This response is not acceptable as people rely on the data bundles to run businesses and for urgent communication.<br> <br> I expect this to be resolved immediately and some compensation provided for the delayed activation.