Monthly contract that keeps getting more expensive...
<p>I've been a Vodacom customer for a very long time and I'm finding that my invoice amount seems to increase month by month. I actively monitor data usage and make sure I buy data and other bundles when I need to. </p> <p> </p> <p>I now see there is an additional charge of R250 for Content Services and Vodafone Live which I definitely did not add. I have requested that these be cancelled but I'm not happy about paying the R250 for something I didn't want?</p> <p> </p> <p>I then looked into changing my contract to more suitable package so that I can save some money and was told I would need to pay in R1000 for "breaking contract". I find this very short-sighted and inflexible. I've been a very loyal customer for over 10 years. It seems my only alternative is to try a different network. </p> <p> </p> <p>I have also requested numerous times (over the past year) to have my address updated on my invoice. This has still not been done. </p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Renee
Please be advised that feedback has been provided to you.
Regards,
RJ
Dear Renee
Please be advised that feedback has been provided to you.
Regards,
RJ
