1 reviews | Active since Aug 2016

30 May 2017, 11:07

Monthly contract that keeps getting more expensive...

<p>I've been a Vodacom customer for a very long time and I'm finding that my invoice amount seems to increase month by month. I actively monitor data usage and make sure I buy data and other bundles when I need to. </p> <p> </p> <p>I now see there is an additional charge of R250 for Content Services and Vodafone Live which I definitely did not add. I have requested that these be cancelled but I'm not happy about paying the R250 for something I didn't want?</p> <p> </p> <p>I then looked into changing my contract to more suitable package so that I can save some money and was told I would need to pay in R1000 for "breaking contract". I find this very short-sighted and inflexible. I've been a very loyal customer for over 10 years. It seems my only alternative is to try a different network. </p> <p> </p> <p>I have also requested numerous times (over the past year) to have my address updated on my invoice. This has still not been done. </p> <p> </p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply30 May 2017, 12:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply06 Jun 2017, 11:44
Official

Dear Renee

Please be advised that feedback has been provided to you.

Regards,

RJ