Monthly bundles not loaded

I am really not impressed with the level of service I've received from Vodacom lately.<br> <br> 2 months ago I had an issue with Vodacom not allowing their users to first finish the data bundles that will expire soon. I ended up upgrading my monthly topup package so I don't have to buy extra bundles. <br> <br> Yesterday (31Nov) I rushed and finished the bundles I bought to open space for the monthly bundle allocation. Guess what this morning (1Nov) nothing has been loaded on my phone, time now is 14:40 and still have nothing from Vodacom. I told the callcentre agent that I do not have 24hrs to wait after she has logged my query, I want to speak to someone who can make the allocation immediately! <br> NOTE Vodacom: her supervisor was busy will another escalation on another call, and an hour later he has not returned my call.<br> <br> This is the email I sent to Vodacom this morning (***~SWPF)<br> ''Hi,<br> Time now is 9.55am 1Nov 2015, still waiting for my monthly bundles to appear on my account.<br> It is very strange that you cannot tell me when on the 1st are you going to load my monthly bundles but you do not miss the expire date and time on old bundles.<br> <br> This is pathetic!<br> <br> Not happy!<br> Luvo