Monthly Airtime Credit missing

<p>Good day,</p> <p> </p> <p>I'm on a uChoose Flexi package 200. My airtime was not credited this morning therefore after holdiong for 20 minutes for a agent to take my query. I gave her my credentials and she checked on a system for something like 5minutes constantly puting me on mute. When I confirmed if there was someone on the line, she kept on telling me how they are experiencing technical glitches.</p> <p> </p> <p>She did her investigation and told me that the airtym was credited and depleted due to my data charges. Realllyyyyyy ????? I have wifi at home and my Mobile data only gets activated as soon as I move out of range from my home. She didnt sound very technical and I actually had to tell her how wifi and mobile data operates on a mobile device. I had a balance of R2 something yesterday 28/02/2017 which is whats still left on my phone today 01/03/2017. If her explanation was correct, Why do I not have a 0.00 balance?</p> <p> </p> <p>She came back later after I asked for the supervisor(who was busy) or manager(also not available) to tell me that they will credit me with complimentary airtime of R200. Who is doing who a favour? Dont make it sound like you are doing me a favour as I am paying for a service and I exect you are my Service provider to deliver that service.</p> <p> </p> <p>Fix this asap.</p> <p> </p> <p>Victor</p> <p> ********** </p>