Month to Month FTTH contract is a TRAP!!! YOU CANT CANCEL it!! ****!!

I signed up for Vodacom FTTH in Sept 2019. The service was great, and when I moved to a new house in September 2020- I called Vodacom to enquire about moving my subscription. No one got back to me. I called again on 26 Aug, 28, 31, and on the 5th of September I just requested a cancellation instead.

I called on 5 Sept, 7 Sept and 8 Sept. for up to 15-20 mins wait on on the line each time. The cancellation was eventually logged on 11 September. Some sent me feedback with quotations from the contract that do not apply to my circumstance. It also includes that, counting from 11 Sept, that i must give 30 days notice- when i have already called Vodacom 10 times about this by 11 Sept.

I rep**** to the feedback within 30 mins of receiving it, explaining that i have already paid it. This is on Sept 11. I then Called Vodadcom on 14 Sept, 16 September, 22 September and 6 October.

NO ONE IS GETTING BACK TO ME- The debit went off on 15 October.

On Thursday 22 October- Someone send me feedback that they are still waiting for feedback. What is going on here????

I signed up for a MONTH TO MONTH Contract and CVodacom has made it impossible to cancel it.

Meanwhile, while we spend months waiting for feedback on this request- the customer is still being debited. There seems to be no service delivery issues or waiting for anyones feedback at the accounts and billing department.

If i roll back this debit- Vodacom is going to report it to ITC?

I was really happy with the service i had on the FTTH service for a year, i now realise that i will rather not be using Vodacom ever again as my ISP.

Please get me out of this contract.