MK
Mohamed K

1 reviews | Active since Jun 2016

07 Aug 2017, 10:30

Month to date data bill, even with a positive data balance?

<p>I checked my August month-to-date bill this morning, and noticed that there is a charge for data usage over and above my allocated data bundle, from 1 August 2017. Upon checking my data balance, I notices that I still have a positive data balance for August (over 450Mb).</p> <p> </p> <p>So naturally, my question is: how is it possible to be billed for data usage from 1 August 2017, when my data bundle is allocated at the same time? Could this be for usage from midnight on the 1st August 2017 to the exact time the data balance is allocated, in which case, how is this my fault?</p> <p> </p> <p>Please clarify.</p>

0
Replies (3)
Vodacom
Vodacom's reply07 Aug 2017, 10:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Sept 2017, 10:47
Official

Good day,

As per our email conversation, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

Vodacom
Vodacom's reply04 Sept 2017, 10:47
Official

Good day,

As per our email conversation, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian