OS
Olwetu S
1 reviews | Active since Sept 2021
07 Sept 2021, 12:57
Month on month billing on closed accounts with no data benefits!
Vodacom is currently still billing me on a contract that has been settled for three months now. When o go to the stores I can’t be helped I am referred to the agents in calls. But when you call one of their numbers they say you can’t go through an operator because you no longer have an account. What crockery is that, you can send me invoice month on month with no benefits but I can’t get help on why I’m even being billed. I HAVE NO CONTRACT, I RECEIVE NO DATA OR AIRTIME SINCE JUNE!!! Why am I still paying on that contract to date!
The bill in July was an additionally R 300, in August it’s R 1500?? For what ?? Then they send treat to mess your credit record!
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
07 Sept 2021, 14:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Sept 2021, 14:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
OS
Olwetu S's updateReviewer Update
10 Sept 2021, 07:38The issue is not fixed. They have sent a “new” invoice and instead added to the one I am disputing. As I said they processed my settlement incorrectly and making me pay for that!
No that is disgusting for me. Please can you fix my issue
No that is disgusting for me. Please can you fix my issue
OS
Olwetu S's update10 Sept 2021, 07:38
Reviewer Update
The issue is not fixed. They have sent a “new” invoice and instead added to the one I am disputing. As I said they processed my settlement incorrectly and making me pay for that!
No that is disgusting for me. Please can you fix my issue
No that is disgusting for me. Please can you fix my issue