Month had pass still no resolution 😒

On 17th of January exactly a month ago I sent a Facebook inbox on vodapay that I was not able to make purchases on vodapay with my new number that I recently took a sim only contact on.

Till this day issue has not been resolved, I have been giving the run around been told they working on in, was once told to follow up on end of next business day only to be told I should try the next day.

I have been given different ref numbers still nothing and I follow up every week through Facebook inbox. I am happy with the contract but if I can not use vodapay on that number that I pay for every month then I might aswell cancel.

I can't be sitting here and wait for nothing a month has passed and still no resolution