GE
Gail E
1 reviews | Active since Feb 2022
16 Feb 2022, 12:26
Monopoly Apathy Vodacom
The star above was a required field. No stars should be assigned. Vodacom has cancelled my order with Vumatel and Microfibre despite numerous attempts by me to have the installation done. Two cables installed. One too short and one broken. Today the order remains cancelled despite my escalation yesterday. I am now forced to use another service provider. Shocking service!!! A month without stable wifi and compromised income. I teach English online.
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Vodacom's replyOfficial
16 Feb 2022, 13:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Feb 2022, 13:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GE
Gail E's updateReviewer Update
16 Feb 2022, 14:18Automated response. No personal contact after how many hours??? New business is clearly unimportant to Vodacom.
GE
Gail E's update16 Feb 2022, 14:18
Reviewer Update
Automated response. No personal contact after how many hours??? New business is clearly unimportant to Vodacom.