******s?

I am almost 100% sure that I have been dealing with ******s at Vodacom. Their automated system is cold and efficient, but from the point that I started dealing with real people, things just went wrong again....just like it did with my previous upgrade. <br> <br> Summary: My wife wanted to take out her first contract. We did an online order (upgrade her current prepaid number). An online credit vet was initiated and we received the reference. A day later she was contacted and told that she does not qualify for the R229 a month contract, BUT she does for the R309 per month one. She then was told that the phone she wants is on back order with no ETA?<br> <br> I logged in 2 hours later and ordered the same phone on the lower contract and it was delivered 2 days later.... Upon confirming the order over the phone, I asked if I would receive a blank sim as my older one does not fit into the new phone. It was confirmed that all new devices come with a new SIM. <br> <br> Today I received the phone without a SIM. Upon calling 3 departments and being pushed around, I was finally directed (via online chat) back to the original number. This was after 1.5 hours on the phone!<br> <br> I am considering a cancellation...