Money yet not paid back.

Dear Sir/Madam.

To whom this may concern.

To be blatantly honest, I am fed up with your poor service, as I believe other customers are as well.

I cancelled my cellphone contract due to incompetence, and decided to rather go the pay as you go route to keep you from deducting wrong amounts monthly, and even though this is the more expensive route, I chose it for the very reason mentioned above.

MY PROBLEM THIS MORNING:

Previously I had numerous problems with Vodacom when I was still on contract due to games that loaded onto my account (Vodacom Live) that I DID NOT SUBSCRIBE to. A Vodacom employee phoned me and apologized sincerely for this and said that all money will be paid back to me, it was an amount of approximately R3000-00, if I recall correctly. Please refer to your phone records to confirm this.

UNTIL TODAY.........NOTHING !!!!

Please sort this out asap and refund me my money as promised by you, I have bills to pay and in future please ensure that the correct amount of money gets deducted of my monthly fibre deal I have with you as well to avoid the same scenario.

I would much rather prefer sending a green 5 star rating to Vodacom for excellent service than the current status we are discussing.

This Vodacom live deal is *****ing money from people who did not subscribe for it, and its to say the least unacceptable.

My Account no: I ********** -9

Regards,

Mr Smit