1 reviews | Active since Jul 2013
****** money via Debit Order, still not refunded a month later !!!!!!!!!!!!
Right, Vodacom, over debited me with 4 times my agreed contract amount, via debit order, on the 25th April. Which as we all know, gets debited, and paid to Vodacom immediately.
Since then, I have called their customer service centre, (9 times) who by the way, can never put me through to the same consultant as they apparently dont have names. I have been given the run around with stories of crediting my Vodacom account, to the funds will be transferred and reflect immediately, back to the money is in your Vodacom account, and again back to it will be in my account within 24 hours. At the same time of being told, it will be in within 24 hours, I was told a 'Manager' would call me on Saturday explaining why the transfer has not been done. (talk about more pre-empted lies from another Vodacom "well trained in apologies, lie) Vodacom's over debit on my account, resulted in my life insurance policy being unpaid, which means my life, is not covered. Now is Vodacom going to pay-out to my son God forbid something happens to me, or are they just going to brush it under the table.
Its now 4 days to payday, Vodacom, have still not refunded the money into my account, and another debit order is due to go off, as well as another life insurance policy amongst various other debit orders.
Dear Vodacom Customer. A service ticket with reference number *** has been logged to a support team for investigation. Thank you Vodacom.
Your Service Request *** is now being processed by Boitumelo Mohlasedi who will be in contact with you shortly. Your service request should be attended to by 2023-05-26 11:34:26. Visit https://bit.ly/2SswlkR from your phone. Thank you, Vodacom
Dear Customer, With regards to your query with ref number ***. Please note that your service request is still in progress and is being addressed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom
Dear Vodacom Customer, we are optimistic that you enjoyed the service experience. Your query with ref number *** has been attended to. Visit My Query: https://bit.ly/2SswlkR to track the progress. Your continued support as a loyal Vodacom Customer is highly appreciated.1
Again. Yet another SMS, this time they are optimistic I'm satisfied with my query.
This is a complaint. It's taken since the 2nd May. A Vodacom hello Peter representative called immediately after I posted my complaint. She was going to call me back. 2 days later, and I'm still waiting. 1 day to go and it's been a month since Vodacom took a huge over charge off my account. And still no credit back into my account.
Vodacom staff are very well trained in apologising, but not actually doing as they keep saying.
Dear Vodacom Customer. A service ticket with reference number *** has been logged to a support team for investigation. Thank you Vodacom.
Your Service Request *** is now being processed by Boitumelo Mohlasedi who will be in contact with you shortly. Your service request should be attended to by 2023-05-26 11:34:26. Visit https://bit.ly/2SswlkR from your phone. Thank you, Vodacom
Dear Customer, With regards to your query with ref number ***. Please note that your service request is still in progress and is being addressed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom
Dear Vodacom Customer, we are optimistic that you enjoyed the service experience. Your query with ref number *** has been attended to. Visit My Query: https://bit.ly/2SswlkR to track the progress. Your continued support as a loyal Vodacom Customer is highly appreciated.1
Again. Yet another SMS, this time they are optimistic I'm satisfied with my query.
This is a complaint. It's taken since the 2nd May. A Vodacom hello Peter representative called immediately after I posted my complaint. She was going to call me back. 2 days later, and I'm still waiting. 1 day to go and it's been a month since Vodacom took a huge over charge off my account. And still no credit back into my account.
Vodacom staff are very well trained in apologising, but not actually doing as they keep saying.